Shipping policy

At Woodchy, we are committed to delivering your furniture safely and on time. This Shipping Policy outlines how we process, ship, and deliver your orders.

1. Order Processing

All orders are processed within 1–3 business days after confirmation of payment.

Orders are not processed or shipped on Sundays or public holidays. In case of high order volumes, processing may take slightly longer. Customers will be notified in case of any significant delay.

2. Shipping Timeline

Estimated delivery timelines vary based on your location and product type:

Metro Cities: 3–7 business days
Non-Metro Cities & Remote Areas: 5–10 business days

For larger furniture items or made-to-order products, delivery may take additional time, which will be communicated at the time of order confirmation.

3. Shipping Charges

Free shipping is available on all prepaid orders (if applicable)
For Cash on Delivery (COD) orders, additional charges may apply
Any extra charges for remote locations or special delivery requirements will be informed prior to dispatch

4. Order Tracking

Once your order is shipped, you will receive a tracking link via email or SMS, allowing you to monitor your shipment in real-time.

5. Delivery Process

Our delivery partners will attempt delivery at the provided shipping address. Customers are requested to ensure availability at the time of delivery.

For large furniture items:

Delivery will be made to the ground floor or building entrance, unless specified otherwise
Installation or assembly services (if applicable) will be communicated separately